Verso Help & Support

F.A.Q

SHOPPING AT VERSO SKINCARE
Placing orders

Before you place your order, you will be given the opportunity to review your selections, the information you have provided, the total price of your order and correct any input errors.

After submitting your order, we will send you an order confirmation email with your order number, details of the product(s) you have ordered from us, your payment details and delivery information.

You must be 18 years or older to shop at Verso Skincare.

Please note that all orders placed by you are subject to acceptance by Verso Skincare. We retain the right to not to accept an order.

Pricing

The prices and delivery costs displayed on the website is including VAT (Value Added Tax).

The prices and delivery costs shown on the website may vary from time to time and Verso Skincare is not bound by the price until Verso Skincare has accepted the order by sending the shipping confirmation to you.

We retain the right to make typos or spelling mistakes. If the price of the order placed has changed, you will be notified and have the option to either place a new order with the new price or cancel your old order.

The prices may vary between a physical store and the website.

PAYMENTS
What payment options do you offer?

We offer credit card payments, Klarna payments and PayPal payments.

Credit Card Payments

We accept payments by the following credit cards: VISA, MasterCard and American Express.

Purchases made with VISA, MasterCard or American Express may be verified through 3D Secure or SecureCode for safety and fraud prevention purposes.

To comply with the highest security requirements set up by credit card providers, credit card payments at Verso Skincare are handled by hosted payment provider Adyen N.V. No payments are directly handled by the Verso Skincare servers. Adyen N.V. is licensed for 3D Secure and are fully PCI DSS (Payment Card Industry Data Security Standard) compliant.

Klarna Payments

Through Klarna Bank AB (publ.), for certain markets, Verso Skincare also offer payment options handled directly through Klarna:

- Buy now. Pay later.: The payment period is selected by you in checkout: 14 days, next month or Klarna monthly invoice. The payment period will be started as soon as the order has been shipped.
- Slice it.: The payment is split up as per your selection and paid through monthly invoices directly to Klarna.
- Direct Payment.: The payment is handled directly through either credit card, bank account or bank transfer.

PayPal Payments

Verso Skincare also offers the possibility to make your payment through your PayPal account.

SHIPPING & DELIVERY
To where do you ship?

Verso Skincare offers shipping within EU, Schengen and United States. For delivery to other countries, please contact customerservice@versoskincare.com.

What shipping carriers can I use?

Verso Skincare offers shipping through USPS, FedEx, DHL and Airmee.

Once your entire order has been dispatched, you will receive a shipping confirmation. Please note that delivery estimates in checkout are only estimates and actual delivery times may vary depending on the shipping locations.

USPS Delivery

For United States, Verso Skincare offers home delivery service through USPS Priority. The delivery will be made to your door. Estimated time of delivery is 2-4 days. Your carrier delivery notification will be sent through email and/or text message.

FedEx Priority Delivery

For United States, Verso Skincare offers home delivery service through FedEx Priority. The delivery will be made to your door and signature will be required. Estimated time of delivery is 1-2 days. Your carrier delivery notification will be sent through email and/or text message.

FedEx 2Day Delivery

For United States, Verso Skincare offers home delivery service through FedEx 2Day. The delivery will be made to your door and signature will be required. Estimated time of delivery is 2-3 days. Your carrier delivery notification will be sent through email and/or text message.

Airmee Delivery

For selected cities within Sweden, Verso Skincare offers home delivery service through Airmee. Orders placed before 11:30 will be picked up during that same day and orders placed after 11:30 will be picked up next day. Airmee will be available based on the zip code entered in checkout. Your carrier delivery notification will be sent through email and/or text message.

DHL Delivery

For Sweden, European Union and Schengen, Verso Skincare offers pickup point delivery service through DHL. The delivery will be made to a service/pickup point of your choosing. Estimated time of delivery is XXX-XXX days. Your carrier delivery notification will be sent through email and/or text message.

RETURNS & EXCHANGES
How do I return a product?

If you were to be unsatisfied with your purchase at Verso Skincare's website, you are entitled to withdraw your purchase or exchange your product by sending a notice to Verso Skincare (customerservice@versoskincare.com) within 14 day of you receiving your order. In the case of a product being broken during transportation, please send a photo for proof to Verso Skincare (customerservice@versoskincare.com).

Returned product(s) should be in unused condition accompanied by the original invoice no later than 14 days after sending your notice.

Returns will only be accepted if labels and original packaging are fully intact and in a resellable condition. Verso Skincare will not accept returns where labels have been removed or products have been opened.

Refunds for returned goods will be made within 14 days of the return of the product by the same payment method used at the original purchase for the amount paid to Verso Skincare.

Please note that Verso Skincare does not handle any returns or withdrawals from other retailers. Please contact the retailer where the purchase was made in those matters.

What steps are needed for returns?

1. Send a notice to customerservice@versoskincare.com and include your order number, reason for return request and pictures of the product. Please also include your name, email address and phone number in order for us to be able to contact you if neccessary.

2. If the return is accepted, you will then receive a confirmation from us and we will send a prepaid return label. Please note that if you would like to return your product in another way, Verso Skincare do not offer compensation for the return fee.

3. Place the product(s) in the original shipping box, or another solid well-padded carton box. Close the box and tape it securely. Place the prepaid return label on the box and clearly mark the package with the order number.

If you choose to return your product in another way than recommended by Verso Skincare, please send it with an authorized and secure forwarding agent/transport company.

4.1. For returns with EU, Schengen and other European countries, please address the shipment to:

Verso Skincare - Selego AV - Attn: Refund
Lilla Frescativägen 4A, 11418 Stockholm, Sweden

4.2. For returns within United States, please address the shipment to:

Verso Skincare USA - Attn: Refund
401 W 33rd Street Apt 6A, New York NY 10001

5. We will send you an email confirmation once the return has been processed and the refund has been made.

CONTACT US

If you cannot find the answer you are looking for, please feel free to reach out to our customer service at customerservice@versoskincare.com. We will get back to you as soon as possible.

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